Switching email providers sounds riskier than it is. Here's exactly what happens during a migration, how long it takes, and how we make sure nothing gets lost along the way.
Tell us your current provider and mailbox count. We review your existing DNS and MX records so we know exactly what needs to change and when.
Mailboxes, folders and contacts are copied across in the background on our end — your team keeps sending and receiving mail as normal throughout.
We schedule the DNS switch for a low-traffic window (usually after business hours) and confirm mail is flowing correctly on the new host before we sign off.
A lot of business owners delay switching email hosts because they picture a stressful weekend of lost emails and confused staff. In practice, a well-run migration is mostly invisible to your team. Here's the detail behind each step.
Your domain's MX (Mail Exchange) records tell the internet where to deliver mail addressed to your domain. Migrating providers means updating these records to point at the new host. This is the only step with a hard cutover — everything before it (copying mailboxes, testing, staff setup) happens without touching your live mail flow.
For most SME-sized migrations (under 20 mailboxes), the full process — from kickoff call to DNS cutover — completes within 24 to 48 hours. Larger mailboxes with years of archived mail can take longer purely due to data volume, not complexity.
Because DNS changes propagate gradually across the internet, there's typically a short window (usually under an hour, sometimes up to a few hours) where mail delivery can be briefly inconsistent. We schedule this window deliberately outside business hours and monitor it actively rather than leaving it to chance.
All existing mailboxes, folders, and contacts are copied — not moved — from your old provider, so there's a fallback copy until you've confirmed everything arrived correctly on the new host.
Mostly no. The main thing we'll need from you is access or cooperation to update DNS records at your domain registrar, and a short list of mailboxes to migrate. Everything else — the technical setup, testing, and cutover — is handled by our team as part of every plan. See plans & pricing for what's included.
Migration is free on every plan. Tell us who you're hosting with today and we'll map out your timeline.
Call +65 9184 5834Free migration, zero data loss, and a team that handles the technical parts for you.